FREQUENTLY ASKED QUESTIONS - Deep Savanna

FREQUENTLY ASKED QUESTIONS

My Order

Simply choose the design or style you like best from the choices available on the product page. Then, click on the "Add To Cart" button and follow the provided instructions to complete your order. Once your purchase is done, you'll receive a confirmation email shortly with all the details of your order.

You can expect to receive a shipping confirmation by email within 5-14 days. This email will contain a "View Order" button that, when clicked, will lead you to real-time tracking updates. Once you're on the tracking page, simply select "Track Your Package" to monitor the progress of your order.

Certainly! Feel free to get in touch with our Customer Support, and we'll ensure your request for cancellation or modification is handled.

Just bear in mind that we can only accommodate cancellation or modification requests within the first 24 hours from when the order was placed. Once this timeframe has passed, the order will have entered production, and it won't be possible to make any changes or cancellations. Our Customer Support team is available around the clock to provide you with assistance. If you're sending an email to request a cancellation or order change, please note that the change won't be finalized until our team has responded to your inquiry.

Our Customer Support department is available round-the-clock to enhance your experience of assistance. In case you send an email for modifying or canceling your order, the confirmation will be pending until our team addresses your query.

If a shipment notification is received post your order cancellation, kindly reach out to us promptly via our "Contact Us" section. We will promptly rectify the situation and ensure your order cancellation is processed without delay. Rest assured, we'll swiftly resolve this for you.

If the confirmation email isn't visible in your inbox, please examine your spam directory or ensure that the email you provided during checkout is accurate. If you're still unable to locate it, no need to fret – simply get in touch with us, and we'll resend it for you.

CONTACT US

We are extremely pleased to help you with any inquiries you may have. Feel free send us an email at [email address], or give us a call at [phone number].

After your package is delivered, an email will be sent to you, providing an opportunity to share your thoughts regarding the product(s) you received. Your input holds significant value for us, and we eagerly look forward to your feedback.

Product & Pricing

We operate as an internet-based store providing personalized clothing and items. Our approach involves printing on demand and delivering products straight from the maker to your doorstep, eliminating intermediaries, price hikes, or additional fees on our goods. Feel free to explore our "About Us" section for further insights into our brand.

We've collaborated with top-tier manufacturers to offer you superior products crafted from the finest materials.

Our apparel, accessories, and footwear are designed to provide both comfort and style, ensuring long-lasting quality. This means you won't have to make tough choices.

To learn more about our products and the materials used, you can refer to the Sizing Chart page or explore the Product Details available on each individual product page.

Purchasing items online involves an element of uncertainty, but we simplify the process. Prior to making a purchase, we recommend reviewing the Sizing Chart available on our product websites.

Deep Savanna provides an assurance of complete contentment. We meticulously assess all our products for excellence, and if there are any issues such as subpar clothing, damaged items, unsatisfactory printing, or incorrect products, we will replace them without any additional cost. For more information, please refer to our Return And Refund Policy.

Our planet, Earth, serves as our residence, and our organization is dedicated to the well-being of all life forms inhabiting it. This commitment is reflected in our utilization of entirely synthetic, environmentally conscious, and fully vegan materials.

PAYMENT

We welcome payments made through Visa, Mastercard, AMEX, Discover, JBC, and Diners Club cards, in addition to accepting payments via Paypal.

Every cost listed in our shop is denominated in US dollars.

Right after your order has been placed successfully.

At Deep Savanna, we follow the strictest norms of the industry to safeguard your personal details as you make a purchase on our e-commerce platform.

When you proceed to checkout and buy from our online store, your credit card details are encrypted while being transmitted. This encryption employs the secure socket layer (SSL) technology, a commonly utilized method for secure payment processing over the internet. It's important to note that your credit card information is solely utilized to finalize the specific transaction you've initiated and is not retained thereafter.

We provide unbeatable offers at our store!

Upon reaching the initial checkout page, you'll encounter a designated field to input your discount code. Remember to select the 'Apply' option. Once the discount code is successfully applied, you'll view the cumulative discount prior to finalizing your payment.

Please be aware that promotional and discount codes cannot be combined, allowing for the use of just one code per order. If you wish to utilize multiple discount codes, we recommend placing distinct orders.

The gift card code and the discount code are both applicable. You should apply one code at a time in the discount box during checkout.

The gift vouchers we provide have no expiration date.

You can find gift cards on our website, offering a wonderful opportunity to spread positivity among your loved ones. Procuring our gift cards is a great way to share good feelings with friends and family. To buy these gift cards, simply click the link provided below.

Should you encounter any difficulty in using your discount code for your order, kindly get in touch with us right away. We're here to help and ensure your needs are met.

While our website generally functions without problems, there are occasional situations that might hinder your ability to make a purchase. Should you come across any difficulties during the checkout process, we suggest attempting the following steps:

  1. Try clearing your browser cache, as this action could potentially resolve the problem.
  2. If erasing your browser's cache and cookie history doesn't solve the issue, we advise considering an alternative approach. You could try completing your purchase using a different web browser such as Firefox, Chrome, or any other suitable option.
  3. If the problem persists, don't hesitate to get in touch with us. We will take a closer look into the matter and work towards a solution. You're welcome to reach out via email or phone to place an order if needed.

SHIPPING & DELIVERY

Every item we offer is produced individually and crafted by hand based on each customer's order. This approach enables us to generate distinctive and high-caliber personalized designs while minimizing any excess material. The typical duration for our production team to craft your order is generally 5-7 days. Once the order is dispatched, you can expect to receive it within approximately 3 to 5 weeks.

A signature is not necessary upon package delivery.

If your package hasn't been delivered within 60 days of placing the order, please inform us. Although occurrences like this are rare, if you do encounter this situation, get in touch with our customer support. We will promptly address the matter and make every effort to aid you.

After clicking on Secure Checkout, you have the option to input your delivery address and proceed to select the shipping method of your choice. The order summary will then display the calculated shipping costs, which will be added to your subtotal.

We acknowledge your great enthusiasm for receiving your order. Regrettably, we currently do not provide expedited shipping services.

State sales tax rates vary, and you'll find the expenses outlined in your order summary.

We are obliged to adhere to these regulations to stay compliant with the law. Unfortunately, we have no authority to change these fees as they are beyond our influence.

Certainly, we offer worldwide shipping.

The cost of the product and shipping does not cover import duties, taxes, or fees. These charges differ depending on the country and are your obligation. To find out about these extra costs, it's advisable to consult your country's customs authorities.

Value-added tax (VAT) is applicable to orders of 150 EUR or lower when shipping to countries within the European Union.

For orders exceeding 150 EUR, customers who reside in European Union countries are accountable for paying import VAT and duties.

RETURN & REFUND

If you've selected an incorrect size or color for your order, kindly reach out to our Customer Support or send an email to ______. As our items are tailored specifically to your preferences, they enter production within 24 hours, making it impossible to modify the order at that point. If this applies to your situation, we suggest waiting until you receive the item. If you're unsatisfied with your received product, we'll be glad to provide a replacement.

If your feelings towards the product aren't that positive and you wish to either exchange it or get a refund for any given reason, please get in touch with our Customer Support within 60 days of your order placement. We're available to assist you!

We regret any troubles you may have experienced and are eager to assist you promptly by providing a complimentary replacement order. Kindly reach out to our Customer Support, and we will gladly provide our help!

In case the order is sent back due to an incorrect address provided by you, we'll arrange for a new shipment and our Customer Support team will contact you. There will be a shipping charge required for the reshipment. Alternatively, if you decide against the reshipment, we will process a refund for you; however, please note that the initial shipping expenses won't be included in the refund.

Due to the personalized nature of our products, we cannot accommodate returns at our store. However, if you encounter any problems such as defects or incorrect orders, we will promptly resolve the issue by requesting a photo illustrating the problem along with the order number. Should you face any concerns with your product, kindly inform us, and we'll be glad to assist you.